Emergencies arrive at 2 AM
After-hours calls are where the largest jobs come from—and where most of them are lost to voicemail.
Built for restoration companies
Damage doesn’t wait for 9 AM.Neither does your phone.
A flooded basement at 2 AM goes to whoever picks up. Telec gives your restoration company bilingual intake, dispatch coordination, and claim support that keeps every job documented.
Prefer to call? +1 888-642-9035
Today’s back office Live
2:14Emergency intakeWater loss · crew dispatched
7:30Adjuster packet sentPhotos · moisture log attached
1:20Homeowner updateDay 3 drying · equipment check
7–15 days to hire
Bilingual English & Spanish
96% client retention rate
30-day replacement guarantee
When every hour counts
The first company to answer is usually the company that gets the job.
Restoration work arrives as an emergency, at any hour, from a property owner who is already stressed. How that first call is handled decides everything that follows.
Insurance paperwork never stops
Photos, moisture readings, scope notes, and adjuster follow-up decide whether the claim gets paid in full.
Dispatch has to happen fast
Getting the right crew and the right equipment moving is the difference between mitigation and a rebuild.
Owners get stuck taking the calls
Answering the phone at midnight is not a sustainable job for the person running the company.
The right working relationship
We’re a great fit for your restoration company if…
These partnerships work best when call volume is unpredictable and every missed one carries real revenue with it.
- Emergency calls are reaching voicemail outside business hours.
- Claim documentation falls behind while crews are in the field.
- Dispatch coordination is being handled by whoever is free.
- Many of your property owners and crews are more comfortable in Spanish.
- You need reliable coverage without putting a body in an office chair.
Support built around the day
A dependable first response, then everything after it.
Start with the piece that costs you the most jobs. We recruit a bilingual professional trained around restoration work.
Emergency call intake
Every loss call answered calmly and completely—cause, location, severity, insurance—so the crew leaves with what it needs.
Dispatch & crew coordination
The right technicians and equipment routed to the site, with the job details communicated clearly on both ends.
Claim & adjuster documentation
Photos, moisture logs, and scope notes organized and submitted so nothing slows the claim down.
Property owner updates
Homeowners kept informed through drying, demolition, and rebuild—without pulling a technician off the job.
Job file & admin upkeep
Work orders, subcontractor scheduling, and billing follow-up kept current in the software you already run.
A practical handoff
How Telec plugs into your operation.
We do the recruiting and put a managed support structure around the hire. You stay focused on the business.
01
Learn
We map your operation
We learn your service area, scheduling tools, call flow, crew structure, and coverage needs.
02
Match
We recruit for the role
Telec vets a bilingual professional around the work your restoration company actually needs done.
03
Support
You gain a managed teammate
Your professional joins the operation with quality supervision, reporting, and ongoing support.
A teammate, with a team behind them
You don’t have to manage remote staffing alone.
Telec handles the structure around your professional—from vetting and training to quality oversight and replacement coverage.
30-day replacement guarantee on every hire.
Dedicated bilingual professional
VoIP business phone line
AI-powered productivity tools
Dedicated Customer Success Manager
Quality Control supervision
Weekly performance reports
1-month structured training
100% background checks
Free staffing plan
Tell us when the calls are going unanswered.
Send the basics and we’ll come back with a staffing plan built around your call volume, coverage hours, and claim workload. No cost, no contract to look at it.
Prefer to call? +1 888-642-9035
Before the next loss call comes in