Techs can’t answer and work
The call that comes in mid-repair goes to voicemail, and the homeowner has already dialled someone else.
HVAC · Plumbing · Electrical · Roofing · Pest Control
Your techs are on a job.We’re booking the next one.
A homeowner with no A/C calls three contractors and books the first one who answers. Telec gives your company bilingual call answering, dispatch, and estimate follow-up that runs while your crew works.
Prefer to call? +1 888-642-9035
Today’s back office Live
7:48Service call bookedNo cooling · same-day slot
11:15Tech dispatchedRoute 2 · parts confirmed
4:30Estimate followed upReplacement quote · day 3
7–15 days to hire
Bilingual English & Spanish
96% client retention rate
30-day replacement guarantee
Where the booked jobs go
The homeowner isn’t waiting for a callback. They’re calling the next contractor.
Your best technicians can’t answer a ringing phone with their hands in a system. Every hour the phone goes unanswered is work handed to a competitor.
Dispatch gets improvised
Routing the right tech with the right parts falls to whoever happens to be near a phone.
Estimates go cold
Larger replacement quotes close on follow-up—and follow-up is the first thing dropped on a busy week.
After-hours calls are pure margin
Emergency no-heat and no-water calls are the highest-value work, and the easiest to miss.
The right working relationship
We’re a great fit for your contracting business if…
These partnerships work best when the phone rings more than the office can handle and the crew is already fully booked.
- Service calls are reaching voicemail while your techs are on jobs.
- Dispatch and scheduling are handled between other tasks.
- Replacement estimates sit without follow-up.
- A meaningful share of your customers prefer Spanish.
- You want office coverage without hiring for an office.
Support built around the day
Office coverage that runs while the trucks do.
Start with whichever gap is costing you the most booked jobs. We recruit a bilingual professional around that role.
Service call answering & booking
Every call answered live, the problem captured accurately, and the job placed straight onto your schedule.
Dispatch & technician support
The right tech routed with the right job details and parts information, and kept updated when the day shifts.
Scheduling & confirmations
Appointment reminders, reschedules, and arrival windows handled so fewer trucks roll to an empty house.
Estimate & quote follow-up
Open quotes chased on a schedule so replacement work closes instead of quietly expiring.
Invoicing & admin follow-up
Job records kept current, invoices sent, and unpaid balances followed up in the software you already use.
A practical handoff
How Telec plugs into your operation.
We do the recruiting and put a managed support structure around the hire. You stay focused on the business.
01
Learn
We map your operation
We learn your service area, scheduling tools, call flow, crew structure, and coverage needs.
02
Match
We recruit for the role
Telec vets a bilingual professional around the work your contracting business actually needs done.
03
Support
You gain a managed teammate
Your professional joins the operation with quality supervision, reporting, and ongoing support.
A teammate, with a team behind them
You don’t have to manage remote staffing alone.
Telec handles the structure around your professional—from vetting and training to quality oversight and replacement coverage.
30-day replacement guarantee on every hire.
Dedicated bilingual professional
VoIP business phone line
AI-powered productivity tools
Dedicated Customer Success Manager
Quality Control supervision
Weekly performance reports
1-month structured training
100% background checks
Free staffing plan
Tell us which calls you’re losing.
Send the basics and we’ll come back with a staffing plan built around your call volume, trades, and hours. No cost, no contract to look at it.
Prefer to call? +1 888-642-9035
Before the next homeowner calls a competitor